Terms and conditions

Privacy Policy

Effective Date: 1 August 2024
Last Updated: 24 February 2025

1. Introduction
This Privacy Policy outlines how Impact Creative Pty Ltd, trading as Highlight Creative (“we,” “us,” or “our”), collects, uses, and protects personal information through our website www.highlightcreative.au (“Website”). By using our Website, you agree to the collection and use of information as described in this policy.

2. What Information Do We Collect?
We collect different types of information depending on how you interact with our Website. This may include:

  • Personal Information:

    • Full Name

    • Login Credentials

    • Payment Details

    • Email Address

    • Postal Address

    • Phone Number

3. Types of Information
Under the Privacy Act 1988 (Cth), the information we collect falls into two categories:

  • Personal Information: Information about an identified individual or one who is reasonably identifiable, whether the information is true or recorded.

  • Sensitive Information: Includes racial or ethnic origin, political opinions, trade union membership, religious or philosophical beliefs, criminal records, and health information.

We will only use Sensitive Information for the original purpose it was collected, unless required by law or with your consent.

4. How We Collect Your Information
We collect Personal Information when you:

  • Provide it to us through our Website, a related app, or by other means.

  • Use cookies, which help us enhance your browsing experience (cookies do not personally identify you).

  • Receive information from third parties, in which case we will take reasonable steps to inform you.

5. Purpose of Collection
We collect Personal Information to:

  • Provide the best possible service experience on our Website.

  • Communicate with you about updates, services, and promotions.

  • Improve our services based on user interactions.

We may share your Personal Information with our service providers who assist in operating the Website. If we use your information for direct marketing, you can opt out at any time by clicking “unsubscribe” in our emails.

6. Security, Access, and Correction
We take reasonable steps to protect your Personal Information from unauthorized access, misuse, and disclosure.

  • Personal Information is stored securely and retained for up to 7 years, after which we will securely destroy or de-identify it.

  • You have the right to access or correct your Personal Information under the Australian Privacy Principles (APPs 12 & 13).

To request access or corrections, contact us using the details below.

7. Complaints Procedure
If you believe we have mishandled your Personal Information, please contact us at the details below. We will review your complaint and may request additional details for investigation. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

8. Overseas Data Transfers
Your Personal Information may be transferred to service providers in the Philippines. While we take reasonable steps to ensure compliance with Australian privacy laws, you acknowledge that different data protection rules may apply in that jurisdiction.

9. How to Contact Us
For any privacy-related queries, including access or correction requests, please contact us:

  • Email: [email protected]

  • Mailing Address: 42 Napier Street, Deniliquin, NSW, 2710

  • Phone: 03 5881 2993

This Privacy Policy is subject to updates. We encourage users to review it periodically to stay informed of any changes.

[Highlight Creative] | ABN [15 679 399 181]

 

Website Terms and Conditions of Use

Effective Date: 1 August 2024
Last Updated: 24 February 2025

1. About the Website

Welcome to www.highlightcreative.au (“Website”). The Website provides Marketing, Photography & Videography Services (“Services”).

The Website is operated by Highlight Creative (ACN 679 399 181). Access to and use of the Website, or any associated products or services, is provided by Highlight Creative. By using, browsing, or reading the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must stop using the Website immediately.

Highlight Creative reserves the right to update these Terms at any time, with changes taking immediate effect from publication. We recommend keeping a copy for your records.

2. Acceptance of the Terms

You accept these Terms by:

  • Continuing to use the Website.
  • Clicking “Accept” or “Agree” when this option is made available.

3. Copyright and Intellectual Property

All content, including but not limited to text, graphics, logos, images, audio clips, Website code, scripts, and design elements, is protected by copyright under Australian law and international treaties. Unless otherwise indicated, all rights are owned by Highlight Creative or its contributors.

Highlight Creative grants you a worldwide, non-exclusive, royalty-free, revocable license to:

  • Use the Website in accordance with these Terms.
  • Copy and store Website content in your device’s cache memory.
  • Print pages for personal, non-commercial use.

You must not, without prior written permission:

  • Modify, republish, or distribute content from the Website.
  • Use the Website content for commercial purposes.

4. Privacy

Highlight Creative takes your privacy seriously. Any personal information provided through the Website is subject to our Privacy Policy, which is available on the Website.

5. General Disclaimer

To the extent permitted by law:

  • All implied warranties or conditions not expressly stated in these Terms are excluded.
  • Highlight Creative is not liable for any indirect, incidental, special, or consequential damages, including loss of profit or data, resulting from the use of the Website.
  • The Website is provided “as is” and “as available”, with no warranties regarding accuracy, reliability, or availability.

You use the Website at your own risk.

6. Limitation of Liability

Highlight Creative’s total liability, however arising, will not exceed the resupply of content to you.

You agree that Highlight Creative, its employees, agents, and licensors shall not be liable for:

  • Any direct, indirect, or consequential loss.
  • Any loss of profit, goodwill, or business reputation.
  • Any damages resulting from the submission of your content to the Website.

7. Termination of Contract

You may terminate your agreement with Highlight Creative by providing 28 days’ notice via the “Contact Us” form.

Highlight Creative may terminate your access if:

  • You breach any provision of these Terms.
  • Required by law.
  • Highlight Creative ceases to operate in your location.
  • Providing services to you is no longer commercially viable.

If terminated, any legal rights and obligations that should continue indefinitely will remain in effect.

8. Indemnity

You agree to indemnify and hold harmless Highlight Creative, its employees, agents, and licensors from:

  • Any claim arising from your content or actions on the Website.
  • Any breach of these Terms.

9. Dispute Resolution

Before initiating legal proceedings, disputes must first be resolved through mediation:

  1. The disputing party must provide written notice of the dispute.
  2. Within 28 days, both parties must attempt to resolve the dispute in good faith.
  3. If unresolved, mediation will be conducted in Melbourne, Australia through an agreed-upon mediator.
  4. Mediation costs are shared equally by both parties.

If unresolved after 2 months, either party may seek legal action.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved exclusively in the courts of New South Wales.

11. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.

For any queries regarding these Terms, please contact us at:

  • Email: [email protected]

  • Mailing Address: 42 Napier Street, Deniliquin, NSW, 2710

  • Phone: 03 5881 2993

[Highlight Creative] | ABN [15 679 399 181]

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© Highlight Creative 2025 | Terms and conditions | Refund and returns