Last Updated: 3 July 2025
This Privacy Policy applies to all personal information collected by Impact Creative Pty Ltd trading as Highlight Creative (we, us or our) via the website located at [www.highlightcreative.au] (Website).

What Information Do We Collect?
The kind of personal information we collect depends on how you use the Website. The personal information we may collect and hold includes: Names, addresses, email addresses, login credentials, phone numbers, and facsimile numbers.

Types of Information
Under the Privacy Act 1988 (Cth) (Privacy Act):
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
Sensitive Information includes data about racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, criminal record, or health.
We do not usually collect sensitive information. If we do, it will be:
* For the primary purpose it was obtained,
* For a directly related secondary purpose, or
* With your consent or as required or authorised by law.
If the information does not identify you or cannot reasonably identify you, it may not be considered personal information under this policy.

How We Collect Your Personal Information
We may collect personal information from you when you:
* Input it directly on our Website or app,
* Contact us through other channels,
* Interact with cookies or other tracking technologies.

We use cookies including:
Essential cookies for site functionality,
Analytical cookies (e.g., Google Analytics) to improve user experience,
Marketing cookies (e.g., Meta Pixel) for targeted ads.

Cookies are retained for up to 90 days and can be managed via your browser. Third-party cookies are governed by their own privacy policies, which we encourage you to review.

If we receive personal information from third parties, we will take reasonable steps to notify you.

Purpose of Collection
We collect your personal information to:
* Provide services and enhance your experience on our Website,
* Communicate with you about updates and promotions,
* Maintain internal records and manage compliance.

We may disclose your personal information to service providers supporting our Website operations and to technical personnel during maintenance.

Direct Marketing
By using our Website, you consent to receive marketing materials. We only use personal information collected directly from you and ensure communications are reasonable and relevant.

You can opt out of marketing communications via:
* Unsubscribe links in emails,
* Your account settings,
* Contacting our Privacy Officer.

Opt-out requests will be processed within 5 business days, and we will limit communications to no more than 4 messages per month.

Security and Data Retention
We store your personal information securely using:
* TLS encryption,
* Access control,
* Secure data centres.

We retain:
* Active data for 180 days,
* Archived records for 7 years, after which they are permanently deleted using secure erasure methods.

Access and Correction
You may request access to, or correction of, the personal information we hold about you under:
APP 12 (Access), and APP 13 (Correction). To do so, contact our Privacy Officer (see below).

Complaints Handling
If you have a complaint about how we handle your personal information, please contact us. All complaints will be reviewed by:
Jessica Kitchin, Privacy Officer
Email: [jess@highlightcreative.au]

We will:
* Acknowledge your complaint within 3 business days,
* Investigate and respond within 10 business days, or notify you if more time is needed,
* Retain complaint records for 12 months.
Unresolved complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).

Overseas Transfers
Your personal information may be transferred to service providers located in the Philippines. Although the Philippines does not have privacy laws equivalent to the APPs, we will take reasonable steps to ensure your information is protected, including contractual agreements requiring adherence to APP standards. By using our Website, you consent to this transfer.

Contact Us
For privacy-related inquiries, access or correction requests, or to make a complaint, please contact:
Jessica Kitchin – Privacy Officer
Email: [jess@highlightcreative.au]

PRivacy Policy